- – Deliver exceptional guest service through personalized attention and teamwork.
- – Resolve guest concerns by actively listening and identifying effective solutions.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Assist in preparing financial documents, including invoices and accounts payable.
- – Update accounting databases and spreadsheets, ensuring accuracy and efficiency.
- – Monitor client accounts for irregularities and support timely payment collections.
- – Develop and execute annual marketing plans aligned with organizational goals.
- – Lead end-to-end marketing campaigns across digital, print, and social channels.
- – Track KPIs and optimize strategies for client acquisition and brand awareness.