- – Maintain accurate financial records using QuickBooks and Sage 300.
- – Process accounts payable and receivable, ensuring timely and accurate billing.
- – Perform bank reconciliations and prepare financial documentation for reporting.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Partner with Product & Engineering leaders to drive high-performance culture.
- – Leverage AI tools and analytics to optimize people processes and insights.
- – Coach leaders on decision-making and performance management aligned with goals.