- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- Conseiller stratégique pour la direction, orientant décisions clés.
- Analyser tendances du marché et évaluer opportunités de croissance.
- Élaborer recommandations basées sur analyses quantitatives et qualitatives.
- – Provide health and safety guidance to all locations and support service technicians.
- – Conduct accident investigations and implement strategies to address root causes.
- – Manage safety compliance, incident reporting, and maintain training program oversight.