- – Provide technical assistance for hardware and software inquiries via multiple channels
- – Install and configure workstations, assisting with user account setups and offboarding
- – Log support requests and maintain IT documentation for device lifecycle management
- – Oversee high-performing Engineering Managers to execute the Canadian roadmap.
- – Lead integration of Agentic development tools for enhanced software delivery speed.
- – Act as primary technical contact, translating engineering challenges for stakeholders.
- – Lead capital projects from concept through installation and operational handover.
- – Improve manufacturing processes by identifying waste, bottlenecks, and quality issues.
- – Collaborate with cross-functional teams to execute projects and develop solutions.