- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Create welcoming experiences by listening and guiding guests in product selection.
- – Share accurate cannabis knowledge while processing transactions and handling cash.
- – Maintain store organization and cleanliness, supporting inventory and team needs.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.