- – Own and enhance website content, messaging, and user experience for growth.
- – Develop and execute content strategies, including blogs, guides, and webinars.
- – Lead SEO initiatives to boost organic traffic, rankings, and brand visibility.
- – Develop strategic solutions to achieve measurable business outcomes for clients.
- – Create and edit compelling materials, ensuring alignment with Canadian Press Style.
- – Manage project plans, schedules, and budgets to deliver high-quality client projects.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence