- – Provide technical assistance for hardware and software issues via multiple channels.
- – Log and track support requests in the Help Desk ticketing system for documentation.
- – Assist with user onboarding and offboarding, including hardware setup and account creation.
- – Create a welcoming customer experience and assist with product selection.
- – Lead team during shifts, providing direction and coaching on service skills.
- – Manage opening/closing duties, including cash handling and store organization.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.