- – Manage accounts payable, receivable, banking, and financial record keeping.
- – Oversee payroll, benefits administration, and employee record management.
- – Prepare financial reports, budgets, forecasts, and ensure compliance filings.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence