- – Collaborate with management and union leaders to resolve grievances and disputes.
- – Negotiate and administer collective agreements to ensure compliance and fairness.
- – Implement performance management systems and support professional development initiatives.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Build trusting relationships with youth through consistent support and active listening.
- – Assist mentees in developing essential life skills, including budgeting and employment.
- – Document progress and challenges to maintain tailored support plans for each mentee.