- Implement production, quality, and customer-service standards for Finance Department operations.
- Monitor accounts, identify variances, perform reconciliations, and implement corrective actions.
- Collect accounts, contact customers, investigate non-payment, negotiate, and expedite payments.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets