- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Coordinate and manage court hearings, liaising with legal professionals and the public.
- – Provide administrative support to the Judiciary, ensuring confidentiality and accuracy.
- – Record and transcribe court proceedings, utilizing technology for virtual and hybrid formats.
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets