- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Provide exceptional customer service by answering inquiries and assisting bookings.
- – Coordinate travel logistics, including documents, itineraries, and supplier communications.
- – Support daily operations and assist with marketing materials and office projects.
- – Manage complex calendars and schedules for the CEO and executive team.
- – Coordinate cross-functional projects and track progress on strategic initiatives.
- – Facilitate communication between executives and departmental leaders effectively.