- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Administers transportation certificates and coordinates client direct deposits.
- – Generates monthly production reports and compiles data from sales documents.
- – Issues payments to owners, producers, and truckers with accuracy and detail.
- – Review intake forms and create file opening memos for new cases.
- – Request and manage medical, liability, and employment documentation efficiently.
- – Communicate professionally with clients, witnesses, and opposing counsel daily.