- – Manages CDO's calendar, prioritizing commitments for optimal scheduling.
- – Coordinates communications and drafts correspondence for internal and external stakeholders.
- – Organizes travel arrangements and prepares materials for meetings and events.
- – Serve as primary contact for customer inquiries via email, chat, and phone.
- – Troubleshoot and resolve issues related to transactions, payouts, and refunds.
- – Document interactions accurately in CRM tools, ensuring compliance and clarity.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.