- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- Gérer calendriers complexes et préparer documents pour la haute direction.
- Servir de liaison entre exécutifs et parties prenantes externes.
- Assurer la confidentialité et gérer communications sensibles efficacement.
- – Lead product support for SAP HCM, Payroll, and SuccessFactors modernization efforts.
- – Collaborate with stakeholders to define requirements and prioritize product backlogs.
- – Manage project lifecycles, ensuring service continuity and alignment with business needs.