Office Emplois
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Coordinate event planning and execution, ensuring operational readiness and quality.
- – Lead onsite operations, making decisions on client, staffing, and safety matters.
- – Manage relationships with clients and teams, translating requirements into action plans.