- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Build respectful, supportive relationships with youth to foster growth and healing.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe, structured environment while managing emotions and resolving conflicts.
- – Monitor and respond to IT tickets, providing Tier 1 support to users.
- – Install software, execute system updates, and troubleshoot Microsoft 365 issues.
- – Maintain hardware inventory and document troubleshooting steps and resolutions.