- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence