- – Monitor and respond to IT tickets, providing Tier 1 support to users.
- – Install software, execute system updates, and troubleshoot Microsoft 365 issues.
- – Maintain hardware inventory and document troubleshooting steps and resolutions.
- – Oversee high-performing Engineering Managers to execute the Canadian roadmap.
- – Lead integration of Agentic development tools for enhanced software delivery speed.
- – Act as primary technical contact, translating engineering challenges for stakeholders.
- – Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
- – Perform preventive and corrective maintenance to ensure equipment reliability.
- – Identify and implement opportunities for efficiency and quality improvements.