- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.
- Lead and develop Desktop Services team through coaching and engagement.
- Manage daily support, device provisioning, and software deployment tasks.
- Ensure service delivery aligns with security, business needs, and SLAs.
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.