- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.
- – Provide technical assistance for hardware and software inquiries via multiple channels
- – Install and configure workstations, assisting with user account setups and offboarding
- – Log support requests and maintain IT documentation for device lifecycle management