- – Design and own distributed architecture for DGGS as a referencing layer.
- – Drive end-to-end system design decisions with full accountability for tradeoffs.
- – Build spatial indexing infrastructure for real-time, cross-scale data access.
- – Deliver personalized travel arrangements and modifications for premium Card Members.
- – Educate clients on benefits and self-service options to enhance their travel experience.
- – Resolve complex customer issues and de-escalate stressful situations with empathy.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.