- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Deliver personalized travel arrangements and modifications for premium Card Members.
- – Educate clients on benefits and self-service options to enhance their travel experience.
- – Resolve complex customer issues and de-escalate stressful situations with empathy.