- – Provide exceptional customer service to in-person visitors and phone inquiries.
- – Coordinate mail distribution and perform various administrative tasks efficiently.
- – Foster positive relationships with citizens and colleagues through effective communication.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.