- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.
- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.