- – Deliver personalized travel arrangements and modifications for premium Card Members.
- – Educate clients on benefits and self-service options to enhance their travel experience.
- – Resolve complex customer issues and de-escalate stressful situations with empathy.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.
- – Analyze data using SQL to uncover insights and identify anomalies daily.
- – Investigate root causes of issues, testing and reproducing problems thoroughly.
- – Translate complex data findings into clear, actionable recommendations for leadership.