- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Build respectful, supportive relationships with youth to foster growth and healing.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe, structured environment while managing emotions and resolving conflicts.
- – Oversee high-performing Engineering Managers to execute the Canadian roadmap.
- – Lead integration of Agentic development tools for enhanced software delivery speed.
- – Act as primary technical contact, translating engineering challenges for stakeholders.