- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Analyze data using SQL to uncover insights and identify anomalies daily.
- – Investigate root causes of issues, testing and reproducing problems thoroughly.
- – Translate complex data findings into clear, actionable recommendations for leadership.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.