

- Analyze incidents, requests, and problems for resolution within SLA.
- Investigate application issues and engage teams/vendors for resolution.
- Perform configuration, operations, and Billing related activities.


- Oversee planning, development, and delivery of Para NB program
- Collaborate with various organizations to engage New Brunswickers
- Manage program services, including consultation and equipment loan


- Develop, implement, and maintain Oceanex's ISO 9001 certified QMS
- Promote continual improvement and customer satisfaction
- Coordinate internal and external QMS audits and reporting