- Bilingual communication skills in English and French for customer support.
- Proactively resolve customer inquiries and ensure satisfaction promptly.
- Strong organizational skills and attention to detail in a fast-paced setting.
- – Manage staffing, performance management, and contract interpretation for HR services.
- – Support return-to-work processes and conduct investigations and disciplinary actions.
- – Collaborate on HR policies, collective bargaining, and professional development initiatives.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.