- – Coordinates program design and delivery for urban and backcountry experiences.
- – Trains and mentors instructors, providing feedback on leadership and skills.
- – Manages logistics, risk assessment, and emergency response for all programs.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Develop and manage annual program budget to align with organizational goals.
- – Cultivate industry relationships to drive investment in education and training programs.
- – Lead team to plan, implement, and evaluate continuing education schedules effectively.