

- Develop and implement IT Service Management systems
- Troubleshoot and resolve outages, collaborate with teams
- Strong technical skills and ITIL framework knowledge.


- Coordinate, collect, and review monthly reporting packages
- Input data to SPB system ensuring billing accuracy
- Prepare monthly reports, support billing queries, manage projects


- Develop and implement communication strategies.
- Provide communication expertise to senior staff.
- Manage digital content strategies and media relations.





























