- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Build and execute partnership strategy to expand BigGeo's ecosystem and value.
- – Negotiate commercial agreements and develop measurable partnership models.
- – Collaborate with Sales and Marketing on joint campaigns and partner-led growth.
- – Establish trusting relationships with clients to deliver practical solutions.
- – Conduct workplace assessments and harassment investigations with analytical rigor.
- – Develop and deliver engaging leadership courses in both French and English.