- – Initiate contact with potential customers through inbound and outbound inquiries.
- – Conduct discovery calls to understand customer needs and route opportunities.
- – Maintain and grow prospect database while collaborating on online demos.
- – Manage case files for employees on short-term sick leave and long-term disability.
- – Develop and implement return-to-work plans and accommodations for employees.
- – Liaise with supervisors, healthcare providers, and unions to manage employee claims.
- – Drive client acquisition and retention, achieving 95%+ retention rates.
- – Identify and close new business opportunities, managing the full sales cycle.
- – Analyze market trends to deliver data-driven workforce solutions and strategies.