- – Lead customer teams to convert business needs into tailored technology solutions.
- – Design and integrate complex IT architectures, ensuring alignment with client goals.
- – Evaluate business needs and identify opportunities for innovative technology solutions.
- – Lead squad in delivering high-quality, AI-ready data products and pipelines.
- – Design and implement data models using BigQuery, Dataflow, and Kafka technologies.
- – Mentor engineers, manage operational health, and ensure delivery and quality standards.
- – Provide 24/7 application and infrastructure support for business customers.
- – Troubleshoot and resolve technical issues in contact center solutions effectively.
- – Collaborate with cross-functional teams to enhance service stability and quality.