- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Develop and enhance Salesforce applications using Apex, LWC, and Flow.
- – Collaborate with teams to implement best practices in Salesforce development.
- – Maintain and troubleshoot system integrations using REST/SOAP APIs.
- – Drive revenue growth by generating business opportunities in the Public Sector.
- – Own the sales cycle, develop business plans, and meet yearly quotas consistently.
- – Maintain account forecasting in Salesforce and ensure 100% customer satisfaction.