- Participate in the development and/or configuration of contact centre solutions (CCaaS, including NLU/NLP, AI, WFM, and IVR.
- Be assigned to projects, guided to deliver/migrate technical solutions, and participate in meetings with clients, internal teams, and partners.
- Stay updated on emerging technologies, market trends, and identify opportunities for improvement, innovation, and automation.
- – Deploy and integrate security solutions in medium to large enterprise environments.
- – Collaborate with technical leads to ensure successful delivery of security projects.
- – Configure and validate secure systems, identifying and remediating security weaknesses.
- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.