- – Provide short-term counselling and crisis intervention for military families.
- – Develop and implement psychosocial services and community program referrals.
- – Engage with CAF and Veteran families through outreach and information sessions.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.