- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- – Enter and maintain data in organizational databases, ensuring accuracy and completeness.
- – Organize and digitize records, maintaining electronic and physical filing systems.
- – Prepare reports and assist with administrative tasks across multiple departments.
- – Assess youth for safe housing alternatives and coordinate case management plans.
- – Provide counseling and mediation to prevent homelessness and empower youth.
- – Maintain accurate client documentation and manage database systems for reporting.