- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Expérience en service à la clientèle, idéalement en télécommunications.
- Résoudre les préoccupations clients tout en offrant un service exceptionnel.
- Maîtrise des outils informatiques et des technologies VoIP requise.
- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.