- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Serve as primary contact for executives, customers, and business partners globally.
- – Draft and review correspondence, reports, and presentations for senior management.
- – Manage confidential records, assist with procurement, and track project milestones.
- Assess clients' financial situations, provide personalized options for managing debt.
- Offer ongoing support through Debt Management Program for debt resolution.
- Serve as a trusted resource, answering questions to ensure financial stability.