- – Serve as primary contact for customer inquiries via email, chat, and phone.
- – Troubleshoot and resolve issues related to transactions, payouts, and refunds.
- – Document interactions accurately in CRM tools, ensuring compliance and clarity.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Oversee daily operations, ensuring efficient scheduling and patient flow.
- – Manage bookkeeping and financial administration to maintain clinic budgets.
- – Foster a welcoming environment while supporting team collaboration and growth.