- – Serve as primary contact for customer inquiries via email, chat, and phone.
- – Troubleshoot and resolve issues related to transactions, payouts, and refunds.
- – Document interactions accurately in CRM tools, ensuring compliance and clarity.
- Soutien administratif à la vice-présidence, gestion de calendriers
- Coordination de réunions, logistique d'événements clés
- Discrétion dans le traitement d'informations sensibles, compétences bilingues
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.