Office Emplois
- Gérer incidents majeurs, assurer qualité et satisfaction client.
- Leadership technique lors des escalades et conférences téléphoniques.
- Plus de 5 ans d'expérience en télécommunications, ITIL® 4 requis.
- – Handle inbound customer inquiries regarding product warranty and service requests.
- – Complete real-time transactions while utilizing multiple software applications efficiently.
- – Follow up on commitments and escalate unresolved matters to ensure customer satisfaction.
- – Administers registration, licensing, and renewal processes per regulatory standards.
- – Maintains accurate public records, ensuring compliance and confidentiality of data.
- – Receives and processes complaints, conducting inquiries and communicating outcomes.