- – Receives and directs calls, providing information or referrals as needed.
- – Prepares work schedules and manages meeting agendas for the unit.
- – Collects and analyzes data, creating recordkeeping systems for reporting.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Develop and execute annual marketing plans aligned with organizational goals.
- – Lead end-to-end marketing campaigns across digital, print, and social channels.
- – Track KPIs and optimize strategies for client acquisition and brand awareness.