- – Deliver exceptional guest service through personalized attention and teamwork.
- – Resolve guest concerns by actively listening and identifying effective solutions.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Greet visitors and manage their movement in and out of the office.
- – Answer phone calls and direct inquiries to the appropriate departments.
- – Maintain office supplies and ensure data security and confidentiality.
- – Supervise senior accounting team to ensure accuracy and timely reporting.
- – Prepare monthly financial reports for 15-20 clients while managing budgets.
- – Engage directly with clients and lead year-end audits and team mentorship.