- – Deliver exceptional guest service through personalized attention and teamwork.
- – Resolve guest concerns by actively listening and identifying effective solutions.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Own administrative tasks, transforming convoluted processes into efficient systems.
- – Build and maintain processes in Monday.com, Slack, and Google Workspace for efficiency.
- – Manage office logistics, including organization, supply restocking, and general upkeep.
- – Recruit, train, and lead retail sales staff for match days and club events.
- – Develop and execute retail marketing strategies to drive merchandise sales.
- – Manage inventory, analyze sales performance, and optimize e-commerce strategies.