- – Process and authorize member transactions, ensuring accuracy and compliance.
- – Communicate with plan members about entitlements and provide excellent service.
- – Supervise and train Plan Member Services team, enhancing performance and efficiency.
- – Own administrative tasks, transforming convoluted processes into efficient systems.
- – Build and maintain processes in Monday.com, Slack, and Google Workspace for efficiency.
- – Manage office logistics, including organization, supply restocking, and general upkeep.
- Bilinguisme en anglais et français requis pour communication efficace.
- Gérer les dossiers de plaintes et soutenir les avocats du service.
- Diplôme en aide administrative ou juridique et 2 ans d'expérience.