- – Develop and implement sales strategies to achieve company targets.
- – Manage and mentor sales representatives, providing guidance and support.
- – Identify new business opportunities and maintain client relationships.
- – Deliver exceptional guest service by addressing concerns and providing solutions.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Collaborate with team members to enhance service delivery and guest satisfaction.
- – Respond to and manage inquiries related to complaints and discipline issues.
- – Maintain and organize complaints and discipline files, ensuring confidentiality.
- – Draft legal documents and reports to support the complaints and discipline process.