- – Conducts screenings and assessments to identify client needs and treatment goals.
- – Facilitates individual and group counselling sessions, focusing on relapse prevention.
- – Maintains accurate clinical records and reports statistics on client activities.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Prepare compilation engagements and complex tax filings for various entities.
- – Manage client files, ensuring accuracy, compliance, and timely completion.
- – Train and mentor junior staff, providing technical guidance and feedback.